At Rehnumaa, customer satisfaction is important to us. Please read our return and refund policy carefully before requesting a return or refund.
Return Window
You may request a return within 3 days of receiving your order.
Conditions for Return
Item must be unused, undamaged, and in its original packaging with all tags/labels intact.
Exchanges
Yes, we offer exchanges for eligible items, subject to availability. Please contact us within the return window to arrange an exchange.
Refunds
Once your return is received and inspected, refunds are issued via bank transfer, Easypaisa, or JazzCash to the account details you provide. Refunds are typically processed within 7-10 business days.
Return Shipping Costs
If the return is due to our error (defective, damaged, or wrong item), we will cover the return shipping cost. For other reasons (e.g. change of mind), the customer is responsible for return shipping.
Damaged, Defective, or Wrong Items
Please contact us within 24-48 hours of delivery with clear photos/videos of the item and packaging, and we will arrange a replacement or refund.
Need Help?
For any return or refund questions, please contact us at youseef.eef@gmail.com or call/WhatsApp us at 03200173730. We are happy to assist you.
